Terms and conditions
These terms and conditions apply to all purchases on JJ-CCR’s online store through the website www.jj-ccr.com. Both consumers and professionals can purchase at JJ-CCR (hereafter Seller).
JJ-CCR’s online store is owned by JJ-CCR ApS.
Address: JJ-CCR ApS, Dyrlevvej 11, 4720 Præstø, Denmark.
Phone: +45 4010 8982
CVR. no .: 33244746
These terms and conditions can only be changed by written agreement between the seller and the buyer unless otherwise is stated below.
The buyer is encouraged to read the terms and conditions thoroughly and familiarize themselves with the obligations and rights provided by the Terms. The terms are available at JJ-CCR’s online store, and the buyer is sent a copy of the terms and conditions together with the order confirmation by email.
Reservations are made for incorrectly stated prices, sold out items, typos and other errors and delivery failure. As a result, we are entitled to cancel your order and you will be notified by email.
Payment, fees etc.
All prices at jj-ccr.com are given both exclusive and inclusive of VAT and charges but excluding shipping and fees.
Payment for ordered goods can be made online using Visa, MasterCard or American Express. No card fee is charged for purchases on the website. Please note that fees are however charged for purchases with payment cards issued outside the EU.
When purchasing at JJ-CCR’s online store, the payment must be approved by the buyer via two-factor approval for all payments over DKK 225 (30 euros).
In case of suspected card fraud, JJ-CCR ApS may require payment by bank transfer.
Payment for the goods is made in connection with shipping from the seller. The amount is withdrawn from the buyer’s card when the goods are shipped from the seller. A greater amount can never be withdrawn than what the buyer has approved for the purchase.
Delivery, delivery time, passing of risk and buyer’s obligations at delivery
The seller delivers to the address given by the buyer in Denmark, in the EU and outside the EU. Delivery cannot be made to USA and Canada.
Unless otherwise agreed, a distribution surcharge fixed by the seller is added to the price of the purchased item. The total delivery cost will always appear in the order confirmation when the buyer orders goods at www.jj-ccr.com.
It is the buyer’s responsibility that adequate address information is provided. The delivery is conditional on the place of delivery being accessible by navigable road by van or truck. The buyer is responsible for the accessibility of an immediate delivery at the delivery address. The buyer will incur any additional costs if delivery cannot be made due to circumstances for which the buyer bears the responsibility, including, for example, but not exclusively, the costs associated with storage and retransmission.
The seller engages an independent carrier for the shipment of the order.
The order will be delivered in accordance with DAP in Incoterms 2010.
The risk of the accidental failure of the shipment passes to the buyer upon delivery to the stated delivery address.
The delivery time may be agreed to a fixed date or within a fixed period as determined by the seller and is stated in the order confirmation.
Seller has the right at any time to make changes to the delivery date, if the changes are due to the buyer’s missing or incorrect information or information necessary for the execution of the order, which the buyer did not deliver to the seller within a reasonable time before the delivery, or that the change is due to conditions, that the seller could not have taken into account before the order confirmation, including, for example, delay in delivery from the seller’s suppliers.
In connection with the buyer taking the delivery, the buyer must immediately conduct a thorough and reasonable examination of the order delivered. If the buyer wishes to claim that the delivered order has a visible damage, the buyer must notify the seller immediately and no later than the delivery date. If, in connection with the delivery of the order, the buyer has signed a consignment note without remarks, the buyer is subsequently barred from claiming that the delivered order had a visible damage at the delivery.
If the order delivered does not correspond with the order confirmation, the buyer must file a complaint to the seller as soon as possible after taking the delivery via email@example.com.
For information concerning deficiencies and complaints etc. refer to the section “Defects and complaints” below.
Seller reserves the right to claim payment for compensation for loss due to the buyer’s circumstances, including failure to complete or the postponement of the delivery, including storage costs and additional handling and transportation costs. In this case, the originally agreed delivery date will be considered the actual delivery time and not the delivery date stated in the order confirmation and the passing of risk will occur at this time.
After delivery, the responsibility and risk of the goods rests solely with the buyer.
Conformity of the goods and complaints
It is the buyer’s obligation as soon as possible after taking the delivery to notify the seller of any complaints. All complaints must be made by mail to: firstname.lastname@example.org.
In commercial- and civil purchases that are not consumer purchases, the buyer must advertise immediately and in civil purchases without undue delay from the time the buyer has or could have discovered the error or defect. If the buyer does not give such notice, despite that the buyer had or could have discovered the defect, the buyer cannot later rely on it.
When returning goods after a complaint in commercial purchases, the buyer must bear the direct shipping costs. However, the seller will reimburse the buyer’s reasonable shipping costs if the complaint is justified.
In consumer purchases that are not commercial or civil purchases, the following rules apply to complaints:
In the event of a lack of conformity of the goods, the Danish Purchasing Act’s rules on lack of conformity apply, and the buyer must notify the seller within a reasonable time after the buyer has or could have discovered it. Otherwise, the buyer loses the right to rely on the lack of conformity. Notice given within two months of the buyer discovering the defect is always timely.
If, within two years of taking the delivery, the buyer has not notified the seller that the buyer will rely on a lack of conformity of the goods, the buyer loses the right unless the seller has guaranteed for the goods for a longer period of time or has acted contrary to the requirement of good faith.
The seller is entitled to remedy the lack of conformity, whether through repair, replacement, money back or price reduction, depending on the specific situation. It is a requirement that the complaint is justified and that the defect did not arise as a result of improper use of the product or other injurious behavior.
The seller shall in no way be held liable for any consequential damages arising from the failure of the goods, accessories or the like to work as intended or due to the buyer’s faulty installation, connection, misused product or other misuse.
Separately, the seller notes that the buyer’s right to rely on a lack of conformity of the goods that have a limited durability (expiration date or similar) according to the manufacturer’s instructions and information is proportionally limited, so that the right ends at the estimated expiration of the product.
Goods must always be returned in unused condition and in original packaging. Goods must be shipped in proper packaging and the buyer must remember to save the receipt for the shipment so that the seller can reimburse the buyer’s shipping costs.
Items that the seller has accepted return of must be shipped to:
When returning the item, please describe the problem as detailed as possible.
The seller does not receive parcels without distribution or parcels sent per demand.
Product liability and disclaimer
Seller’s liability for damage to the buyer, his immediate, buyer’s goods, third party or third party’s goods etc. is limited to conditions arising from gross negligence on the part of the seller and liability laid down in ordinary, indispensable compensation rules.
Indirect losses and consequential damages are not covered by the seller.
In the event of damage arising from defective spare parts purchased from the seller, the seller’s liability is limited to the value of the corresponding new spare part.
Right of withdrawal
Companies do not have the right of withdrawal, unless otherwise agreed in writing with JJ-CCR.
Right of withdrawal for consumers
Consumers always have 14 days right to withdraw from online purchases.
The cancellation period expires 14 days (for unopened items purchased at jj-ccr.com) after the day on which the buyer or a third party specified by the buyer, but not the carrier, takes the delivery. If the item consists of several lots or parts, the right of withdrawal expires 14 days (for unopened goods) after the day the buyer gets the last lot or the last part in physical possession.
If the buyer wishes to exercise his / her 14 day right of withdrawal, the buyer is liable for any deterioration in the value of the goods, which is due to the handling of the goods other than what is necessary to determine the nature, characteristics and manner of operation of the goods.
In order to exercise the right of withdrawal, the buyer must notify the seller of his decision to cancel this agreement in an unambiguous declaration, for example, by filling out our standard cancellation form and e-mailing it to email@example.com. The standard cancellation form can be found at the bottom of the terms and conditions. The buyer cannot withdraw from the purchase by simply refusing to receive the item without giving the seller clear notice thereof.
The cancellation deadline is met if the buyer sends his notice of withdrawal before the cancellation deadline has expired.
The seller does not receive parcels without distribution or parcels sent per demand.
Seller gives the buyer access to partially withdraw his purchase. To this end, the buyer must be aware that if the buyer has purchased several items in one order and wishes to cancel part of the order, the delivery costs will not be refunded.
Consequences of withdrawal
In case of cancellation, the seller repays the amount concerned without undue delay and in any case within 14 days from the date on which the seller received notice of the buyer’s decision to cancel the agreement.
Seller shall make such repayment with the same means of payment used by the buyer in the original transaction, unless the buyer has expressly agreed otherwise. In any case, the buyer is not charged any kind of fees as a result of the refund.
Buyer shall return the goods without undue delay and within 14 days from the date on which the buyer has notified the buyer’s withdrawal. The deadline is met if the buyer returns the goods before the expiry of the 14 days.
Seller may withhold the refund until the seller has returned the goods.
The buyer must bear the direct costs associated with the return of the goods, just as the buyer is responsible for the goods being properly wrapped. The buyer bears the risk of the goods from the time of initial delivery of the goods.
The buyer is liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature, characteristics and functioning of the goods.
If the item has been tried, in addition to what is described above, it is considered used, which means that upon cancellation of the purchase, the buyer receives only part or none of the purchase amount, depending on the trade value of the item.
Exceptions to the right of withdrawal:
- Delivery of sealed items which due to health protection or hygiene reasons are not suitable for return and where the seal has been broken after delivery.
- Delivery of goods which, because of their nature, are inextricably mixed with other goods upon delivery.
- Agreements for specific urgent repair or maintenance work of the buyer, which the buyer has explicitly requested in advance.
- When a service has been fully performed when the execution has begun with the buyer’s acceptance.
- Delivery of digital content, which is not delivered on a physical medium, if the execution has begun with the buyer’s prior express consent and acknowledgment that the buyer thereby loses his right of withdrawal.
- For the right of return applies that if the item has a “least durable till” declaration / “Best before” declaration, similar the right of return cannot be claimed.
The buyer can file a complaint (by written request) to: webshop@jj-cr-com, if JJ-CCR ApS is the seller.
The buyer can also appeal to the Center for Complaints and / or the Consumer Complaints Board, Carl Jacobsens Vej 35, 2500 Valby. Read more at www.forbrug.dk.
The EU Commission’s online complaint portal can also be used when filing a complaint. This is particularly relevant if the buyer is a consumer domiciled in another EU country. Complaint is filed here – http://ec.europa.eu/odr. When filing a complaint, the buyer must state the e-mail address webshop@jj-cr-com, if JJ-CCR ApS is the seller.
The legal relationship is determined by Danish law and using Danish law.